Skills — Retail Specialist

This course will prepare students to perform the duties and responsibilities required by entry level positions in the field of retail, such as retail salesperson, cashier, warehouse stock clerk, shipping and receiving clerk, sales floor clerk, and retail order filler. Students will be given an overview of retail services, and will learn about cashiering, customer relations, product line recognition, inventory control, and work site literacy. In addition, they will study retail math and currency recognition, shipping and receiving operations, store safety and security, and how to do merchandising, displays, and stocking. Finally, students will gain proficiency in forklift operations, and be tested for certification in this area.

Introduction to Retail Services

Retail Math and Currency Recognition

Cashiering

Customer Relations

Product Line Recognition

Merchandising, Displays, and Stocking

Inventory Control

Shipping and Receiving Operations

Forklift Operation and Certification

Store Security and Safety

Basic Education and Worksite Literacy
 
Average Course Length: 630 hours (18 weeks)
Occupational Titles: Salesperson, Retail, Stock Clerk, Sales Floor, Cashier, Sales & Related Worker, Shipping & Receiving Clerk.

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