Skills — Business and Customer Relations Associate

This course will provide fundamental knowledge of customer service, general office skills, and computer skills that are used in an office/sales environment. Upon completion, the student will have the working knowledge and skills to work at entry level positions as a sales representative, concierges, customer service representative, new account clerk, order clerk, hotel/motel and resort desk clerks, customer service representative, receptionist and information clerk, and adjustment clerk. Jobs for this training are available in private companies such as call centers, business offices, insurance agencies, and the hotel/motel industry.

Telephone Etiquette

Business Organizational Skills and Office Machines

Fundamentals of Business

Computer Technology/Internet Fundamentals

Presenting and Promoting Products and Services

Business Math and Business English

Customer Service Techniques

Word Processing

Databases and Spreadsheets

Job Preparedness

Average Course Length: 720 hours (24 weeks)
Occupational Titles: Sales Representative, Concierges, Customer Service Reps., Utilities, New Accounts Clerks, Order Clerks, Hotel, Motel & Resort Desk Clerks, Customer Service Representatives, Receptionist and Info. Clerks, Adjustment Clerks.